ISBS Quick Support, along with Screenconnect software, was designed from a technician's perspective, by allowing ISBS to provide remote support online. You no longer need to wait for a technician to come to your office.
Deliver Remote Support Anytime, Anywhere
Initiate remote support sessions directly from the web, your system tray and from your iPad or Android device.
Tools of the Trade
Two-Way Screen Sharing
Share your screen with ISBS IT technicians.
MULTIPLE LIVE SESSIONS
Each support technician can support multiple customers at a time on their Mac or PC.
Mac Windows and mobile device support
Provides live remote support for all PC, Mac and Mobile end users.
ISBS Technicians can easily navigate around a customer's multi-monitor setup.
Support technicians can transfer remote support sessions to another available tech.
Take notes during and at end of sessions or record sessions
CHAT IN REAL TIME
Each technician can chat with up to 8 callers at a single time.
ISBS Technicians can send and receive documents, and files to help assist users during the call.
REBOOT / RECONNECT
Technicians can restart the customer's computer and automatically reconnect to the support session in progress.
Remote Support & Access
No need for any installation on the client side.
24/7 access to remote computers and servers.
Access anytime, anywhere, as if were proving onsite support.