ISBS Quick Support, along with Screenconnect software, was designed from a technician's perspective, by allowing ISBS to provide remote support online.  You no longer need to wait for a technician to come to your office.

Deliver Remote Support Anytime, Anywhere

Initiate remote support sessions directly from the web, your system tray and from your iPad or Android device.


Tools of the Trade

Two-Way Screen Sharing

Share your screen with ISBS IT technicians.

MULTIPLE LIVE SESSIONS

Each support technician can support multiple customers at a time on their Mac or PC.

Mac Windows and mobile device support

Provides live remote support for all PC, Mac and Mobile end users.

Multi-Monitor Navigation

ISBS Technicians can easily navigate around a customer's multi-monitor setup.

TRANSFERRING SESSIONS

Support technicians can transfer remote support sessions to another available tech. 

SESSION REPORTING

Take notes during and at end of sessions or record sessions

CHAT IN REAL TIME

Each technician can chat with up to 8 callers at a single time.

FILE TRANSFER

ISBS Technicians can send and receive documents, and files to help assist users during the call. 

REBOOT / RECONNECT

Technicians can restart the customer's computer and automatically reconnect to the support session in progress.


Remote Support & Access

Remote Support

No need for any installation on the client side.

Remote Administration

24/7 access to remote computers and servers.

Remote Access

Access anytime, anywhere, as if were proving onsite support.

Secure

ISBS Quick Support assists companies with their HIPAA and PCI compliance requirements. Two factor authentication adds an additional security layer to protect Quick Support (screenconnect) accounts from unauthorized access.