Congratulations to the ISBS Service Team on continuously providing outstanding service and support!
For the 10th year in a row, ISBS has been recognized as a Ricoh Circle of Excellence Certified Dealership.
This program is designed to recognize Dealers who provide outstanding service and support in accordance with Ricoh's guidelines and Image Systems and Business Solutions has met or exceeded the requirements of the RFG Circle of Excellence Program in the following areas:
- Phase 1 - Service Engineer Skills Assessment (Prestige)
- Phase 2 - Service Operations Assessment which includes the following:
- Use of Genuine Ricoh Parts and Supplies
- Hardware & Solutions Training
- Relevant Industry Certifications
- Service Organization Structure
- Field Staff & Help Desk Productivity & Efficiency Measures
- Customer Satisfaction Measurement Process & System
- Effective Utilization of Ricoh Resources
- Business Plan Management & Process Improvement