IT Support Engineer

Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Provide customer support over the phone and onsite.
  • Walk customers through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Provide technical support for sales staff on various products and solutions.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Train Customers on hardware and software.
  • Install and configure copiers/MFP’s
  • Assist Pre- and Post- Sales for Managed Network Services
    • Network Discovery
    • Onboarding
    • Monitoring and Reporting
  • Installation and Maintenance of Backup Continuity Programs

Job Requirements

  • Knowledge of TCP/IP protocols
  • Knowledge of networking technologies: firewalls, routers, VPN, VLAN, DNS and DHCP.
  • Proficient in Microsoft Office suites and familiarity with Office365 configuration
  • Expertise in Windows. Familiarity with MacOS
  • Experience with server and application monitoring tools
  • Experience with Azure a plus
  • Hyper V knowledge a plus
  • SonicWall, Cisco, or Meraki experience a plus
  • BS degree in Computer Science or related field from an accredited college or university, a plus but not necessary.

Package

  • Comprehensive training.
  • Salary plus commission, bonus and sales contests for company sponsored trips.
  • 401K, Medical, Dental, Vision and Life Insurance available.

ISBS is an Equal Employment Opportunity / Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, minorities, individuals with disabilities and veterans are encouraged to apply.