IT Support Specialist

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Provide customer support over the phone and onsite.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customers through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Provide technical support for sales staff on various products and solutions.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Train Customers on hardware and software.
  • Install and configure copiers/MFP’s

Job Requirements

  • Knowledge of TCP/IP protocols
  • Proficient in Microsoft Office suites
  • Experience with Microsoft XP,Win7,Win8, and MAC OS
  • Experience with Microsoft server 2003,2008,2012,AD
  • Great customer service and communication skills
  • Ability to overcome objectives

Package

  • Comprehensive training.
  • Salary plus commission, bonus and sales contests for company sponsored trips.
  • 401K, Medical, Dental, Vision and Life Insurance available.

ISBS is an Equal Employment Opportunity / Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, minorities, individuals with disabilities and veterans are encouraged to apply.